Although this is not the mainfactor to help you recognize a reliable cloud hosting company from a bad one or a reseller from a real supplier, having the option to call and communicate with a live person is a sign that you are not dealing with a one-person company and that you'll be able to reach someone if you're looking for assistance. The telephone support for web hosting services may vary from standard to expert, thus the issues that can be resolved with a phone call vary based on the provider. In most cases, these issues are simpler and feature billing or 1st level technical issues since more difficult problems often require a support ticket where both you and the sysadmins can follow what is going on with a given issue. However, being able to call your provider will save you a lot of time and efforts for the countless small issues that may eventually appear when you manage your website hosting account.

Phone Support in Cloud Hosting

All our cloud hosting packages feature telephone support fourteen hours a day even on public holidays, which means that if you do not have an account yet, you'll be able to call and find out more about our services or if we will meet the system requirements for your websites. For your benefit, we have local telephone lines in the U.S.A., Great Britain and Australia, so you are able to contact the number that is closer to you. If you're a current customer, we can help you timely with any kind of general and billing issues as well as with numerous tech issues so as to save you time and efforts - we acknowledge the fact that sometimes it is more convenient to consult with a live person to get things done instantly. Certainly, some issues simply cannot be taken care of on the phone, so in such a case you're able to employ our ticketing system.

Phone Support in Semi-dedicated Servers

The support services forall the semi-dedicated server packages that we provide include live phone support for 14 hours daily. In case you're not sure which package will be appropriate for your websites, you want to find out more about the plan's specs or you'd like to have any other type of info on our services, you will be able to call any of the local phone numbers that we have in the United States of America, Great Britain and Australia and our support representatives will assist you. In case you already have an account, you're able to contact us about general and sales issues, although we're usually able to assist with a lot of technical issues as well. For entirely tech troubles you will have to use our in-built ticketing system where the conversation between you and our tech support team will be in 1 place, which is the better option if your trouble needs more time to be solved or it has to be escalated to our system administrators.