Should you ever experience a problem with your site and be incapable of taking care of it on your own, ask the web hosting provider’s client service staff to assist you to get the site back online. A fast solution would be the most favorable scenario, but a lot of companies respond within twenty four hours and even more, all the more so if you’re dealing with a hosting reseller. Even if the problem can be easily resolved, your website may not function satisfactorily or it may not be available at all for a prolonged stretch of time, so you may lose prospective clients because it’s pretty unlikely that anybody will be enthusiastic to return to an inoperational website. Because of this, you need to make certain not only that you can get in touch with your hosting provider, but also that they can reply and help you in a timely manner. If an application update doesn’t proceed as planned or if you erase something incidentally, for instance, the website should be restored swiftly so as to avoid prolonged unavailability.

One-Hour Response Guarantee in Cloud Hosting

With a cloud hosting from us, you can forget about waiting for hours, or even all day, to get a response to an email or a tech support ticket. Irrespective of when you touch base with us, we’ll respond to you within only one hour with any technical or pre-sales inquiries that you may have. As a matter of fact, our actual response time rarely exceeds 20-30 minutes. As we are on duty 24 hours a day, you will always receive assistance in a well-timed fashion and we understand how crucial that is in the online age. Soon after you contact us, we’ll answer your inquiries. If you bump into any technical challenge, we will take care of it on your behalf, or we will give you all the necessary information in case there is something that you have to do yourself.

One-Hour Response Guarantee in Semi-dedicated Servers

Our customer care team representatives will be at your service at all times and they will respond to any support ticket that you open through the web hosting Control Panel within maximum one hour. The response time is guaranteed no matter if you’ve got a general query connected with your semi-dedicated server or you stumble upon some predicament and for most issues you won’t have to wait even that long. Regardless of what the essence of the issue is or what time it is, we’ll be there to assist you, as we’re available day and night to attend to any technical, billing or general issue. If you get in touch with us about anything that is within our capabilities, we’ll solve it before we reply, which suggests that you will not have to wait for hours or even days while the problem lingers. If there’s something that you have to do on your end, we will give you the needed information – what workable solutions to try, what steps to take, etc.