One-Hour Response Guarantee in Cloud Hosting
With a cloud hosting from us, you can forget about waiting for hours, or even all day, to get a response to an email or a tech support ticket. Irrespective of when you touch base with us, we’ll respond to you within only one hour with any technical or pre-sales inquiries that you may have. As a matter of fact, our actual response time rarely exceeds 20-30 minutes. As we are on duty 24 hours a day, you will always receive assistance in a well-timed fashion and we understand how crucial that is in the online age. Soon after you contact us, we’ll answer your inquiries. If you bump into any technical challenge, we will take care of it on your behalf, or we will give you all the necessary information in case there is something that you have to do yourself.
One-Hour Response Guarantee in Semi-dedicated Servers
Our customer care team representatives will be at your service at all times and they will respond to any support ticket that you open through the web hosting Control Panel within maximum one hour. The response time is guaranteed no matter if you’ve got a general query connected with your semi-dedicated server or you stumble upon some predicament and for most issues you won’t have to wait even that long. Regardless of what the essence of the issue is or what time it is, we’ll be there to assist you, as we’re available day and night to attend to any technical, billing or general issue. If you get in touch with us about anything that is within our capabilities, we’ll solve it before we reply, which suggests that you will not have to wait for hours or even days while the problem lingers. If there’s something that you have to do on your end, we will give you the needed information – what workable solutions to try, what steps to take, etc.