Integrated Ticketing System in Cloud Hosting
With a cloud hosting from us, you won’t ever have to log out of your account. Our ticketing system is integrated into the Hepsia Control Panel, which is used to manage your entire online presence. You can effortlessly access any trouble ticket whilst you’re browsing your website files or updating various settings. The ticketing system is being closely monitored 24-7-365 by our help desk support team representatives and the response time is maximum sixty minutes, but it seldom takes more than 20 minutes to get help. In stark contrast with certain companies, we do not charge extra for using the ticketing system, so you can contact us as often as you wish and request info in relation to any technical or billing problem. Moreover, you can read a number of help articles, which will help you deal with the most commonly experienced complications yourself.
Integrated Ticketing System in Semi-dedicated Servers
The Hepsia hosting Control Panel, which comes with all our semi-dedicated servers, was built with one aim in mind – that you should be able to manage everything connected with your semi-dedicated account in a single location and the support tickets aren’t an exception. Our ticketing system is built into the Hepsia hosting Control Panel, so, in case you’ve got an inquiry or bump into a problem, you can touch base with our customer support team members momentarily without having to log into an entirely different admin dashboard. You can browse your website files or check different settings in your account whilst sending a new ticket or reading the reply to an old one. In case you’ve got loads of tickets and you’d like to find a particular one, you can resort to the clever search option, which is available in the Help section of the Control Panel. We guarantee that you will receive a reply in no more than an hour regardless of the essence of your enquiry or issue.