If you have ordered a web hosting package and you have certain questions concerning a particular function/feature, or if you’ve encountered some challenge and you require support, you should be able to contact the respective customer support team. All hosting companies use a ticketing system regardless of whether they provide other methods of contacting them along with it or not, since the best way to fix an issue most often is to post a ticket. This mode of communication renders the responses exchanged by both sides simple to track and allows the customer care team representatives to escalate the case in the event that, for instance, an admin needs to become involved. Usually, the ticketing system is not directly linked to the hosting space and is part of the billing account, so you will have to have no less than 2 different accounts to get in touch with the customer care team and to actually manage the hosting space. Non-stop signing in and out of different accounts could often be a drag, not to mention the fact that it requires quite a lot of time for the vast majority of hosting companies to respond to ticket requests.

Integrated Ticketing System in Cloud Hosting

With a cloud hosting from us, you won’t ever have to log out of your account. Our ticketing system is integrated into the Hepsia Control Panel, which is used to manage your entire online presence. You can effortlessly access any trouble ticket whilst you’re browsing your website files or updating various settings. The ticketing system is being closely monitored 24-7-365 by our help desk support team representatives and the response time is maximum sixty minutes, but it seldom takes more than 20 minutes to get help. In stark contrast with certain companies, we do not charge extra for using the ticketing system, so you can contact us as often as you wish and request info in relation to any technical or billing problem. Moreover, you can read a number of help articles, which will help you deal with the most commonly experienced complications yourself.

Integrated Ticketing System in Semi-dedicated Servers

The Hepsia hosting Control Panel, which comes with all our semi-dedicated servers, was built with one aim in mind – that you should be able to manage everything connected with your semi-dedicated account in a single location and the support tickets aren’t an exception. Our ticketing system is built into the Hepsia hosting Control Panel, so, in case you’ve got an inquiry or bump into a problem, you can touch base with our customer support team members momentarily without having to log into an entirely different admin dashboard. You can browse your website files or check different settings in your account whilst sending a new ticket or reading the reply to an old one. In case you’ve got loads of tickets and you’d like to find a particular one, you can resort to the clever search option, which is available in the Help section of the Control Panel. We guarantee that you will receive a reply in no more than an hour regardless of the essence of your enquiry or issue.