24/7 Customer Support in Cloud Hosting
The customer and tech support services for all our cloud hosting plans are round-the-clock, so you can forget all about waiting for a few days to receive assistance. If you are not our client yet, you can give us a call, chat with an agent or send an email message. If you already have an account, you can open a support ticket on top of the other three methods of contact. You'll be able to choose the most suitable way to contact us depending on what your location is or the hardware you're using. We're able to help you for almost any hosting-related question that you may have or problem that you can experience and even if you contact us during the weekend or on official holidays, we will be available 24/7. For more technical or time-consuming matters you may open a ticket, but even in this situation the max response time will never exceed 60 minutes.
24/7 Customer Support in Semi-dedicated Servers
Regardless of the semi-dedicated server that you pick, you are able to take advantage of our 24/7 technical support services even on public holidays. Your websites will be available at all times and so will we. With numerous connection options, you can select the most convenient method to contact us and inquire about our solutions if you do not have an account yet, or ask for support in case you are already one of our customers. You will be able to call us, start a chat with a live representative, send an email message or open a support ticket from the Help section of your Hepsia website hosting Control Panel. The last two options come with 1-hour response time guarantee, even though it rarely takes more than 20 mins to receive assistance irrespective of the complexity of the issue. With our customer and tech support services, we are available for you when you need us, not several days later.
24/7 Customer Support in VPS Servers
If you rent a Virtual Private Server from us, you can contact us 24/7 for any kind of server-related issue or forany difficulties or questions associated with the pre-installed software the server comes with. In case you haven't ordered your VPS server package yet, you're able to find out more about our solutions by giving us a phone call or by employing our live chat service. For more tech issues, you will be able to send an e-mail or open a ticket through your billing Control Panel and you'll get assistance within less than an hour no matter the time of the day, even on weekends and holidays. The typical response time usually doesn't exceed 30 minutes. In case you'd like to have assistance with third-party software, you can take advantage of the Managed Services upgrade which you can add to every single VPS plan and our administrators can help you with any set up or troubleshooting issue you may have experienced.
24/7 Customer Support in Dedicated Servers
With a 1 hour maximum answer time warranty, you will take advantage of extremely fast support when you acquire a dedicated server through our company. Our customer and tech support teams are accessible 24/7/365, so every time you open a ticket through your billing account or you send an e-mail message regarding any kind of issue with the server or the pre-installed software on it at any time of the day, you'll have a reply within the hour, even during holidays. Our ticketing system is the better option when the issue involved requires more time to be resolved or if it should be forwarded to our admins, since it's much easier to monitor the communication sent on both sides. For basic, billing and sales issues/inquiries, you will be able to give us a call or talk to a live agent employing our chat service. If you add the Managed Services upgrade to the server plan, our admins can also support you with third-party software set up and troubleshooting and just like the basic support, this service is available 24/7 as well.