Lots of users who start using their first web hosting account, or switch companies, often have questions regarding how particular tasks are done or chance upon problems when setting up various things such as emails, website settings, and so on. Because of this, a lot of web hosting providers have compiled documentation with common questions and problems in order to help their customers obtain information swiftly and easily. As a result, the customer support team can dedicate more time to actual problems that particular clients may be facing, because the solution for the smaller things will be available online and customers can easily deal with them without having to contact the support staff. Having thorough documentation is truly important, especially for new users with zero practical experience, since the web hosting service involves an array of functions and lots of people can get bewildered about what action to take. A good knowledge base can both help you accomplish the tasks that you need and find out how the web hosting service works as a whole.

Extensive Online Documentation in Cloud Hosting

Our cloud hosting plans come with an exhaustive knowledge base where you can find information on all the challenges that you could chance upon and their solutions. You can acquaint yourself with how to create and administer a mailing list, how to use an .htaccess config file, or how to proceed if the settings of your mail client are correct, but nonetheless you are unable to send email messages, for example. We have done our utmost to be as exhaustive as possible and to cover all possible options so as to help you save time and to supply you with different solutions for every issue. The knowledge base comprises informative articles too – both general ones about the hosting service as a whole, and more specific ones, which will help you become acquainted with the functions and features of the Hepsia hosting Control Panel. You can find relevant articles about particular functions and features in every Control Panel section, whilst if you wish to see the full collection of articles, you can visit the all-inclusive Help section.

Extensive Online Documentation in Semi-dedicated Servers

Our semi-dedicated servers feature an extensive article library where you can find any information that you may require about our web hosting services or about the Hepsia hosting Control Panel that we use. We’ve prepared it based on the feedback that we have acquired from our customers over the years and, as a result, our articles encompass specific issues that you could come across and propose the fastest way to recover them, for example getting a 500 Internal Server Error message or being unable to send email messages from your computer although you have the right outgoing mail server settings. The articles are available in each and every Control Panel section and you can consult them at any given moment. They can help you expand your knowledge not only about our platform, but also about the hosting realm in general, as they offer how-to instructions and general info such as what cron jobs or file permissions are.