Support Channels

  • 1 hour ticket response time

  • A User–Friendly Help Center

  • In the Online Control Panel you will find a comprehensive Help Center section featuring a multitude of help articles and regularly asked questions. They are answered by our support team of professional techs. Simply type in your question and our intelligent software will return the most suitable answer.

  • Top quality support service

  • Tutorial Video Clips

  • For all of you who prefer to find out how to sort out a regularly encountered problem by watching an instructional video clip, we have added a selection of video tutorials to our Online Control Panel. All the videos are concise and easy to understand. They offer you step–by–step demonstrations of various web site administration procedures.

  • Intuitive help center

  • A One–Hour Response Time Guarantee

  • We back up all our semi–dedicated servers with a 24/7 customer service and a 1–hour response guarantee. Our well–trained customer service technicians will be online for you 7 days a week to reply to your enquiries and to resolve any issue that you may run into. Just send a client support ticket from the Help Center section and we will reply in a flash.