Customer Support Channels
A Sixty–Minute Response Guarantee
Every single support request you send to us will be replied to within maximum one hour. If for any reason whatsoever your support ticket or email calls for further assistance from a system administrator, we will without delay forward it and leave a note to let you know that your matter is being worked on. If you take advantage of our Optional Admin Services package, all of the server administration services included there will be completed at a time that is convenient for you.
A Top–Quality Customer Service
If you require assistance while working with the Online Control Panel or with any of the apps that we’ve installed on the dedicated hosting server on your behalf, do get in touch with the client support staff at any time through the ticketing system. In addition, in case you require assistance managing your dedicated web hosting server, you can order the Optional Admin Services package, which includes OS updates on a weekly basis, problem troubleshooting and software installation procedures, server monitoring and rebooting services, data backup storage space, etc.
An Easy–to–Navigate Help Section
Our Online Control Panel is pre–installed for each dedicated server. Among its functionalities is a rather useful integrated knowledge base that will walk you step by step on how to use it. Most educational articles also video versions that show all the actions that you can perform in a highly illustrative way. You will find the help articles and the video tutorials in the top right corner of each Online Control Panel section.